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FAQs for Shield Users

There are so many options for safety. Why would we choose the Shield?


The StandbyU Shield is a unique Australian solution that is not only evidence based and independently evaluated, but is unlike any other option on the market. * It was developed from multiple decades' experience in the human services, including child protection and family violence; * It does not require being connected to or near a phone to operate; * It is discreet and easy to wear; * It connects staff to team leaders, managers, support staff or anyone else at the push of a button; * Shield Responders can hear audio around the device and see the location of the staff member within seconds; * Unlike some other safety devices, there is no penalty for accidental presses; * Emergency Service escalation is available at no extra cost if required.




We don't have a huge program budget but value our staff safety!


We understand. The StandbyU team will ensure we put together a package that suits your needs, including: * Device purchase OR Lease plans; * Cancel at anytime - no penalty; * Bulk discounts; * Discounts on Shields for clients. Your Shield 'Safety, Together' package includes: * Full in person or online training for devices, at no extra cost; * Training of a Shield Champion for your organisation; * Discounted Safety Planning PD and consults with an experienced StandbyU Facilitator; * Access to the online Team Shield portal; * Unlimited changes to plans, including responder details; * Unlimited tech support (Mon-Fri, 9am-5pm AEST).




What happens when I hit the Shield Safety Button?


Yes! Users can add video from YouTube or Vimeo with ease:

  1. Enter App Settings
  2. Click the "Manage Questions" button
  3. Click on the question you would like to attach a video to
  4. When editing your answer, click on the video icon and then paste the YouTube or Vimeo video URL
  5. That's it! A thumbnail of your video will appear in answer text box




What do I tell my Shield Responders so they can support me best?


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How do I create my Shield Plan?


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How soon will my plan be activated?


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Which plan is best for me?


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How do you support me if I'm experiencing violence or isolation?


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Can my kids use the StandbyU Shield?


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What do people using it say about the Shield?


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Can someone stop the Shield after the button is pressed?


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How do I retrieve an audio recording?


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How do I know if one of my Shield Responders has connected?


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