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FAQs - Wearable Device

I'm not good at technology! Will you send me a user manual?


The StandbyU Shield is designed to be as easy to use as possible. All of the functions of the device have been removed, except the time, a pedometer and the safety function. You are unable to change any critical settings on the device (home screen background image notwithstanding!) and no one is able to access any confidential information from the device. And yes, there is a user manual! You can view and download it from the Your Shield portal.




I bought the wearable type Shield Device, but I'm not used to watches. What do I do?


The wearable device is designed to be easily accessible on your wrist, although the strap can be removed and you can keep it discreet and out of view. Within 14 days of purchase, you also have the option to exchange your device to the button format. If you are concerned about someone reacting to your 'new watch', contact your StandbyU practitioner and we will help you to plan to introduce it into your living situation.




How does it make a call and send text messages?


The StandbyU Shield Wearable Device operates on the 3G mobile networks across Australia. This means it will work in similar areas to a mobile phone and with the same limitations (e.g. it may not work in an underground basement or in remote areas away from coverage).




How do I change the time?


When your plan is activated or shortly after, the device will automatically update to your timezone, including daylight saving if relevant.




How do I charge it?


Your device comes with an easy to use magnetic charger.




Does it need a SIM card?


Yes, it comes with a Telstra SIM card preinstalled. All SIM costs are covered under your subscription.




What if I get it wet?


Don't! The device is rated IPX4, which means it shouild be okay with light rain or sweat. Generally, make sure it doesn't come into contact with moisture.




Does the Shield comply with regulations?


Yes. All Shield devices are fully compliant with all mandatory regulatory standards for sale of products in Australia, New Zealand, Europe and the US. The Australian Communications and Media Authority (ACMA) are responsible for setting standards that all mobile communication products must be tested against. These tests include Electrical Safety, Electromagnetic Compliance (EMC), Specific Absorbtion Rate (SAR), Electromagnetic Radiation and various mobile network interoperability tests. Our Back2Base Monitoring Centre plan is also fully ASIAL compliant.




How do I know my information is safe?


Your data is stored in government-approved servers located in Australia and our data is encrypted to ensure privacy of our clients. All changes to Shield Plans require a password and two step authorisation.




How can I change my plan?


You are unable to access any key settings on the device. You can do this by using the Your Shield portal.